Shipping & Returns

Dispatch Timeframes

We aim to ship all orders same or next business day. Our delivery times and cut offs are:

  • Mon Order before 12pm EST
  • Tue, Wed, Thu, Fri Order before 2pm EST
  • Sat, Sun Closed, all orders shipped on next business day
  • Public Holidays Closed, all orders on or after next business day

During sale and holiday periods, we ask that you please allow an extra business day for dispatch due to the high volumes of orders.

  • Standard Shipping $10.00 : Allow up to 14 business working days. Regional areas may take longer.
  • Express Shipping $15.00 : Allow 1-5 business working days. Regional areas may take longer.
  • Free Shipping on orders over $200

You can see if you are in the express post network in Australia here.

Local Pick Up

Free local pick up is available from Pivot Fashion, 13 Wharf Street, Forster, NSW 2428.

Our opening hours are 9.00am -5.00pm Monday -Friday. 9.00am to 4.00pm Saturday and 10.00am to 2.00pm Sunday.

Delivery Delay

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on hello@pivotfashionsforster.com and we will launch an inquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on hello@pivotfashionsforster.com and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Pivot Fashions and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Pivot Fashions can assist the buyer with this process and provide any supporting documentation.

Australian Returns

We request for all returns to be received by our warehouse within 30 days of your delivery date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

How do I return my item(s)?

Please send your return(s) to: Pivot Fashion, 13 Wharf Street, Forster, NSW 2428.

Please make sure you include the returns form with your return item(s), you can download the returns form here.

All goods must arrive back to Pivot Fashions in their original condition (unworn, unwashed, all tags attached). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including garments that have become faulty from misuse.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

Exchanges

If you are wishing to exchange your item for another, please include information regarding the size or product you would like in exchange on your returns form. We are able to either exchange for an alternate, size, colour or item of the same value where stock is available, or issue an online credit for the returned item. This however excludes sale or discounted items.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.

Faulty or incorrect items

In the case of faulty or incorrect items are received, please contact our Customer Care team via hello@pivotfashionsforster.com Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Hygiene & Returns

For hygiene reasons, we cannot accept returns on the following products if you have changed your mind or for sizing/fit, where applicable

  • Intimates (i.e. swimwear)

Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.

Refunds

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

Please note we do not refund or exchange on sale or discounted items.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return.

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